Cancellations & Exemptions

Students who are required by the University Housing Policy to live on campus must submit a legally binding academic year long housing contract. Exceptions to this policy are rare, but will be considered for extenuating circumstances.

Housing Cancellations

Cancellations may be granted in certain circumstances such as withdrawal from the university, graduation, or student teaching.

Housing Exemptions

This request may only be used if you have not submitted a housing contract and would like to be exempt from the housing requirement.

The housing contract is legally binding for the entire academic year. Cancellations may be granted in certain circumstances such as withdrawal from the university, graduation, or student teaching. Incoming students who choose not to attend Texas State after having submitted a contract should also complete this request. Once the contract is signed, students have 3 business days to cancel without penalty.

After 3 business days, restrictions will apply and requests will be reviewed but cannot be guaranteed.

Please note that cancellation requests for any reason except withdraw / no longer enrolled and canceling within 3 business days take up to three (3) weeks to process. The length of the review process depends on which reason you are canceling and the volume of previously submitted cancellation requests.

Submitting a cancellation request does not guarantee a cancellation (unless withdrawn/graduation). Students will be emailed regarding the decision.

Cancellation Deadlines & Refunds: Pre-Payment

 Housing Refund Schedule

FULL ACADEMIC YEAR CONTRACTS

Housing Refund Schedule

NEW CONTRACTS FOR SPRING

Deadlines
Current StudentsNew Students
Before May 1st $250.00 $250.00
Before June 1st No Refund$200.00
Before July 1stNo Refund$150.00
After July 1stNo RefundNo Refund
DeadlinesNew Students
Before November 1st$250.00
Before December 1st$150.00
After December 1st No Refund

Cancellation Deadlines & Refunds: Room Charge

Housing Room Charge

Fall and Spring SemestersOwedRefunded
Prior to Classes Starting0%*100%
First Two Weeks of Classes25%75%
First Four Weeks of Classes50%50%
First Six Weeks of Classes75%25%
First Eight Weeks of Classes100%0%

*Pro-rated Refund of Pre-payment

Accepted Reasons for Cancellations

Expand FAQ List

  • Incoming New Students

    • Students are allowed to cancel a housing contract within three (3) business days of contract submission regardless of the reason.

      PLEASE SUBMIT THE FOLLOWING:

    • If you are no longer attending Texas State University.

      Please submit the following:

      IMPORTANT: If you cancel your contract, then later decide to enroll at a later date during the academic year, the housing contract and all charges will be reinstated.

    • If you are no longer attending Texas State University. 

      PLEASE SUBMIT THE FOLLOWING:

      IMPORTANT: If you cancel your contract, and then later decide to enroll at a later date during the academic year, the housing contract and all charges will be reinstated.

    • Married

      Students who are married are allowed to cancel their housing contract to better accommodate their living situation. If you become legally married and you would like to cancel your contract, please submit the required documents below.

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • Copy of signed marriage certificate 

      Parent 

      Students who have children or are expecting a child, are allowed to cancel their housing contract to better accommodate their living situation.  If you have children, or are expecting a child, and would like to cancel your housing contract, please submit the required documents below. 

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • Copy of child's birth certificate.
      • Copy of Doctor’s note with expected due date. 

    • If you have a medical or disability condition requiring accommodation that Housing and Residential Life is unable to provide.

      PLEASE SUBMIT THE FOLLOWING: 

      • A completed cancellation request online through the Housing Portal.
      • Submit all required documentation as outlined on the following website for evaluation by staff from the  Office of Disability Services.  (Cancellation requests will be denied if the Office of Disability Services does not recommend a cancellation.) 

      You should not make any arrangements with off-campus housing alternatives until such decision is made. 

    • Students requesting a cancellation based on financial need must show proof of the need and that their financial situation has changed since the submission of the housing contract. If you would like to request a cancellation based on financial need, you must provide the following:

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • A completed FAFSA (Free Application for Federal Student Aid). 
        • All awards must be accepted. Simply refusing an award (for example, a loan) is not a valid reason for a contract cancellation. 
      • An appointment with a Financial Aid Counselor regarding the change in circumstances has been attended.
      • A detailed explanation indicating your need and how your financial situation has changed since you submitted the housing contract.

    • Students are allowed to commute from the permanent residence of a parent (or legal guardian) if that home is located within 60 miles (driving distance) of Texas State University (601 University Drive). This type of request will only be considered before August 1, 2024. Once the academic year begins and/or the student has occupied the space, this type of request will be denied.

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • Copy of your birth certificate (or legal guardian's custody order). 
      • Copies of the driver's licenses, or government issued photo ID, for you and your parent(s) (or legal guardian). The addresses must match.

      TEMPORARY / PAPER DRIVER'S LICENSES, EXPIRED LICENCES AND PASSPORTS WILL NOT BE ACCEPTED.

      Contact our office should you have questions about other forms of acceptable documents.

  • Current Residents

    • Students are allowed to cancel a housing contract within three (3) business days of contract submission regardless of the reason.

      PLEASE SUBMIT THE FOLLOWING:

    • If you no longer plan to attend Texas State University AND plan to withdraw within the next 48 hours.

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • Complete the withdrawal process with the Office of the University Registrar.
      • Will have 48 hours after the official withdrawal date to schedule a time with the Residence Director to complete the proper check-out process.

      IMPORTANT: If you cancel your contract, then later decide to enroll at a later date during the academic year, the housing contract and all charges will be reinstated.

    • If you no longer plan to attend Texas State University AND plan to withdraw within the next 48 hours.

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal. 
      • Complete the withdraw process with the Office of the University Registrar. 
      • Will have 48 hours after official withdraw date to schedule a time with the Residence Director to complete the proper check-out process. 

    • Students who plan to be away from San Marcos participating in a University-sponsored internship or student teaching position can choose to cancel their housing contract. If you have a position that prohibits you from being able to live on campus,

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • Verification of the position from the sponsoring University department.

    • Married

      Students who are married are allowed to cancel their housing contract to better accommodate their living situation. If you become legally married and you would like to cancel your contract, please submit the required documents below.

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • Copy of signed marriage certificate 

      Parent 

      Students who have children or are expecting a child, are allowed to cancel their housing contract to better accommodate their living situation.  If you have children, or are expecting a child, and would like to cancel your housing contract, please submit the required documents below. 

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • Copy of child's birth certificate.
      • Copy of Doctor’s note with expected due date. 

    • If you have a medical or disability condition requiring accommodation that Housing and Residential Life is unable to provide.

      PLEASE SUBMIT THE FOLLOWING: 

      • A completed cancellation request online through the Housing Portal.
      • Submit all required documentation as outlined on the following website for evaluation by staff from the  Office of Disability Services.  (Cancellation requests will be denied if the Office of Disability Services does not recommend a cancellation.) 

      You should not make any arrangements with off-campus housing alternatives until such decision is made. 

    • Students requesting a cancellation based on financial need must show proof of the need and that their financial situation has changed since the submission of the housing contract. If you would like to request a cancellation based on financial need, you must provide the following:

      PLEASE SUBMIT THE FOLLOWING:

      • A completed cancellation request online through the Housing Portal.
      • A completed FAFSA (Free Application for Federal Student Aid). 
        • All awards must be accepted. Simply refusing an award (for example, a loan) is not a valid reason for a contract cancellation. 
      • An appointment with a Financial Aid Counselor regarding the change in circumstances has been attended to verify you have exhausted all additional financial aid options. 
      • A detailed explanation indicating your need and how your financial situation has changed since you submitted the housing contract.

    • Continuing students who have submitted a contract for the following academic year may cancel their housing contracts prior to May 1, 2024, 5 p.m. No extra documentation is needed.

      PLEASE SUBMIT THE FOLLOWING:

The university housing policy requires students to live on campus their first year. Certain exemptions do apply. 

This request may only be used if you have not submitted a housing contract and would like to be exempt from the housing requirement. If you have already submitted a housing contract, you will need to complete a Request for Cancellation in the Housing Portal and submit the required documentation.

 

Accepted Reasons for Exemption:

Expand FAQ List

  • Married

    Students who are married qualify to be exempt from the housing contract to better accommodate their living situation. If you become legally married and you would like to cancel your contract, please submit the required documents below.

    PLEASE SUBMIT THE FOLLOWING:

    • A completed exemption request online through the Housing Portal.
    • Copy of signed marriage certificate 

    Parent 

    Students who have children or will be expecting a child, qualify to be exempt from the housing contract to better accommodate their living situation.  If you have children or are expecting a child and would like to be exempt from the housing contract, please submit the required documents below. 

    PLEASE SUBMIT THE FOLLOWING:

    • A completed exemption request online through the Housing Portal.
    • Copy of child's birth certificate (for parent-based requests).
    • Copy of Doctor’s note with expected date of birth. 

  • Documented Disability or Medical Condition

    If you have a medical or disability condition requiring accommodation that Housing and Residential Life is unable to provide.

    PLEASE SUBMIT THE FOLLOWING: 

    • A completed exemption request online through the Housing Portal.
    • Submit all required documentation as outlined on the following website for evaluation by staff from the  Office of Disability Services.  (Exemption request will be denied if all required documents are not submitted to the Office of Disability Services.)

    You should not make any arrangements with off-campus housing alternatives until such decision is made. 

     

     

  • Commuting from Parent/legal Guardian residence 

    Students are allowed to commute from the permanent residence of a parent (or legal guardian) if that home is located within 60 miles (driving distance) of Texas State University (601 University Drive). This type of request will only be considered before August 1, 2024. Once the academic year begins and/or the student has occupied the space, this type of request will be returned. If you would like to request an exemption to commute, please submit the required documents below.

    PLEASE SUBMIT THE FOLLOWING:

    • A completed exemption request online through the Housing Portal.
    • Copy of your birth certificate (or legal guardian's custody order). 
    • Copies of the driver's licenses, or government issued photo ID, for you and your parent(s) (or legal guardian). The addresses must match.

    TEMPORARY / PAPER DRIVER'S LICENSES, EXPIRED LICENCES AND PASSPORTS WILL NOT BE ACCEPTED.

    Contact our office should you have questions about other forms of acceptable documents.

Appeal Process

Initial Appeal The student may appeal the Coordinator for Cancellations and Exemptions’ denial only if there is additional information not included in the original cancellation request. The student must do the following for an appeal:

  1. Discuss the decision with the Coordinator for Cancellations and Exemptions in person or via phone call.
  2. Submit a Cancellation Request Decision Appeal Form through the housing portal.
  • The student will need to provide additional details about the reason for their appeal request and provide any additional documentation or information that may have not been included in the original request.

The coordinator will compile the original cancellation request, along with the subsequent information shared in the Cancellation Request Decision Appeal Form and any additional documentation for review by the Associate Director for Occupancy Management. The Associate Director will review the appeal request and determine if the appeal is granted within three (3) business days. The Associate Director will send a decision email to the student based on the determination of the appeal. Final Appeal The student can request a final appeal by committee who will provide a recommendation to the Executive Director for Housing and Residential Life to make the final decision.

  1.  The student will discuss the decision with the coordinator or associate director in person or via phone call. At this point the student can verbally request for a review by the Appeal Committee.
  2. The committee will review the submitted items from the initial appeal and will then submit their recommendations to the Executive Director for review with notes on the committee’s recommendation. The Executive Director will either approve or deny the recommendation and the student will receive an email in response to their appeal process through the ResLife email address with the signature of the final reviewer.
  3. The decision by the Executive Director is final and this concludes the appeals process.