Cancellations & Exemptions

Students who are required by the University Housing Policy to live on campus must submit a legally binding academic year long housing contract. Exceptions to this policy are rare, but will be considered for extenuating circumstances.

Housing Cancellations

Cancellations may be granted in certain circumstances such as withdrawal from the university, graduation, or student teaching.

Housing Exemptions

This request may only be used if you have not submitted a housing contract and would like to be exempt from the housing requirement.

The housing contract is legally binding for the entire academic year. Cancellations may be granted in certain circumstances such as withdrawal from the university, graduation, or student teaching. Incoming students who choose not to attend Texas State after having submitted a contract should also complete this request. Once the contract is signed, students have 72 hours to cancel without penalty.

After 72 hours, restrictions will apply and requests will be reviewed but cannot be guaranteed.

Please note that cancellation requests for any reason except withdraw / no longer enrolled and canceling within 72 hours may take up to three (3) weeks to process. The length of the review process depends on which reason you are canceling and the volume of previously submitted cancellation requests.

Submitting a cancellation request does not guarantee a cancellation (unless withdrawn/graduation). Students will be emailed regarding the decision.

Cancellation Deadlines & Refunds: Pre-Payment

 Housing Pre-Payment Refund Schedule

Full Academic Year Contracts
(Fall 2023 - Spring 2024)

Housing Pre-Payment Refund Schedule

New Contracts for Spring 2023

Deadlines
 Current Students New Students
Prior to May 1st $250.00 $250.00
Prior to June 1st No Refund $200.00
Prior to July 1st No Refund $150.00
After July 1st No Refund No Refund
Deadlines New Students
Before November 1, 2022 $250.00
Before December 1, 2022 $150.00
After December 1, 2022 No Refund

Cancellation Deadlines & Refunds: Room Charge

Housing Room Charge

(Fall 2023 - Spring 2024)

Fall and Spring Semesters Owed Refunded
Prior to Classes Starting 0%* 100%
After First Two Weeks of Classes 25% 75%
After First Four Weeks of Classes 50% 50%
After First Six Weeks of Classes 75% 25%
After First Eight Weeks of Classes 100% 0%

*Pro-rated Refund of Pre-payment

Accepted Reasons for Cancellations

Expand All Content
Expand FAQ List

  • New & Continuing Students

    • Students are allowed to cancel a housing contract within 72 hours of contract submission regardless of the reason.

      Please submit the following:

    • If you no longer plan to attend Texas State University or plan to withdraw within the next 48 hours.

      Please submit the following:

      IMPORTANT: If you cancel your contract, then later decide to enroll at a later date during the academic year, the housing contract and all charges will be reinstated.

    • If you are graduating in December you need to fill out a cancellation request. 

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • A copy of the approved graduation application.

      If you are graduating in May there is no need to fill out a contract cancellation.

    • Students who plan to be away from San Marcos participating in a University-sponsored internship or student teaching position can choose to cancel their housing contract. If you have a position that prohibits you from being able to live on campus,

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • Verification of the position from the sponsoring University department.

    • Students who are married or have children are allowed to cancel their housing contract in order to better accommodate their living situation. If you become legally married or have a child and you would like to cancel your contract for housing to do this change, please submit the required documents below.

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • Copy of filed marriage certificate (for marriage-based requests only).
      • Copy of child's birth certificate (for parent-based requests).

    • If you have a documented disability or medical condition requiring an accommodation that the DHRL is unable to provide. I understand that I should not make any arrangements with off-campus housing alternatives until such time as a decision is made. I understand that I must submit all required documentation as outlined on the following website for evaluation by staff from the Office of Disability Services.

      Please submit the following:

    • Students requesting a cancellation based on financial need must show proof of the need and that their financial situation has changed since the submission of the housing contract. If you would like to request a cancellation based on financial need, you must provide the following:

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • A completed FAFSA (Free Application for Federal Student Aid). 
        • All awards must be accepted. Simply refusing an award (for example, a loan) is not a valid reason for a contract cancellation. 
      • An appointment with a Financial Aid Counselor regarding the change in circumstances has been attended.
      • A detailed explanation indicating your need and how your financial situation has changed since you submitted the housing contract.

  • New Students Only

    • Students are allowed to commute from the permanent residence of a parent (or legal guardian) if that home is located within 60 miles (driving distance) of Texas State University. This type of request will only be considered before August 1, 2023. Once the academic year begins and/or the student has occupied the space, this type of request will be returned. If you would like to request a cancellation based on commuting, you must provide the following:

      Please submit the following:

      • A completed cancellation request online through the Housing Portal.
      • Copy of your birth certificate (or legal guardian's custody order).
      • Copies of the driver's licenses for you and your parent(s) (or legal guardian). The addresses must match.

      Temporary / Paper Driver's Licenses are NOT Accepted.

  • Continuing Students Only

    • Continuing students may cancel their housing contracts prior to May 1, 2023, 5 p.m. No extra documentation is needed.

      Please submit the following:

The university housing policy requires that certain students live on campus. Certain exemptions do apply. This request may only be used if you have not submitted a housing contract and would like to be exempt from the housing requirement. If you have already submitted a housing contract, you will need to complete a Request for Cancellation in the Housing Portal and submit the required documentation.

Please note that exemption requests may take up to three (3) weeks to process.  The length of the review process depends for which reason you are submitting an exemption and the volume of previously submitted exemption requests.

Completed exemption requests need to be submitted at least three (3) weeks before new student orientation for processing. Students who fail to submit a completed exemption within three weeks of their scheduled orientation may have a delay in registering for classes.

Accepted Reasons for Exemption:

Expand FAQ List

  • Students who are married or have children are allowed to be exempt from the housing contract in order to better accommodate their living situation. If you become legally married or have a child and you would like to be exempt from the housing contract, please submit the required documents below.

    Please submit the following:

    • A completed exemption request online through the Housing Portal.
    • Copy of filed marriage certificate (for marriage-based requests only).
    • Copy of child's birth certificate (for parent-based requests).

  • If you have a documented disability or medical condition requiring an accommodation that the department is unable to provide. I understand that I should not make any arrangements with off-campus housing alternatives until such time as a decision is made. I understand that I must submit all required documentation as outlined on the following website for evaluation by staff from the Office of Disability Services.

    Please submit the following:

  • Students are allowed to commute from the permanent residence of a parent (or legal guardian) if that home is located within 60 miles (driving distance) of Texas State University. This type of request will only be considered before August 1, 2023. Once the academic year begins and/or the student has occupied the space, this type of request will be returned. If you would like to request an exemption based on commuting, you must provide the following:

    Please submit the following:

    • A completed exemption request online through the Housing Portal.
    • Copy of your birth certificate (or legal guardian's custody order).
    • Copies of the driver's licenses for you and your parent(s) (or legal guardian). The addresses must match.

    Temporary / Paper Driver's Licenses are NOT accepted. 

Appeal Process

Initial Appeal The student may appeal the Coordinator for Cancellations and Exemptions’ denial only if there is additional information not included in the original cancellation request. The student must do the following for an appeal:

  1. Discuss the decision with the Coordinator for Cancellations and Exemptions in person or via phone call.
  2. Submit a Cancellation Request Decision Appeal Form through the housing portal.
  • The student will need to provide additional details about the reason for their appeal request and provide any additional documentation or information that may have not been included in the original request.

The coordinator will compile the original cancellation request, along with the subsequent information shared in the Cancellation Request Decision Appeal Form and any additional documentation for review by the Associate Director for Occupancy Management. The Associate Director will review the appeal request and determine if the appeal is granted within three (3) business days. The Associate Director will send a decision email to the student based on the determination of the appeal. Final Appeal The student can request a final appeal by committee who will provide a recommendation to the Executive Director for Housing and Residential Life to make the final decision.

  1.  The student will discuss the decision with the coordinator or associate director in person or via phone call. At this point the student can verbally request for a review by the Appeal Committee.
  2. The committee will review the submitted items from the initial appeal and will then submit their recommendations to the Executive Director for review with notes on the committee’s recommendation. The Executive Director will either approve or deny the recommendation and the student will receive an email in response to their appeal process through the ResLife email address with the signature of the final reviewer.
  3. The decision by the Executive Director is final and this concludes the appeals process.